Only on condition of your acceptance of, and compliance with, these Terms will access be provided to and use of the Service. The Terms apply to any user, visitor or other type of person who accesses or uses the Service. When accessing or using the Service, you are agreeing to be bound by the Terms set out here. If you disagree in whole, or part, with any section of these Terms, you may not access the Service.
Please read the following terms and conditions (the “Terms”) carefully as they may affect your rights as a Rio Cabriel customer and also establish your responsibilities under the law in your legal jurisdiction, ultimately this document sets out the terms and conditions by which we make our products available to you.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
The website www.rio-vitalise.com and its associated applications (the “Site”) is operated and maintained since 2020 by…
40a Whitwell Road
Company Registration No.12569285
When you enter into a contract to purchase or obtain a product or service directly from us or via our agents, you are entering into a contract with Rio Cabriel Limited.
All information published by us and made available to you through this web site or any associated website or social media channels including; text, graphics and lab reports, remains the property of Rio Cabriel Ltd, you must not copy, broadcast or otherwise distribute any material featured without the explicit prior consent of Rio Cabriel Ltd
These Terms do not form a binding contract between you and us for the purchase and supply of our products until:
We will use reasonable endeavours to respond to your Order within a reasonable length of time, however our service is provided on an “as is” and “as available” basis and we can make no representation or warranty that the service offered will be accessible, usable by you under any circumstances, or free from error or mistake.
We reserve the right without notice to you, to suspend or alter the operation of the service, at our sole discretion or for any other legal or technical reasons.
In the event of our altering or suspending our service, we will endeavour to offer as much notice as is practicably possible prior to taking any such actions but prior notice may not always be possible for a variety of reasons.
Our products are Cannabidiol or CBD derived, which means they come from the Cannabis plant.
CBD products are not medicinal and we make no claim to any medical benefit from consuming our products.
Food supplements should not be used as a substitute for a healthy and varied diet.
You must not exceed the stated daily dose printed on the product packaging.
You must be over 18 to purchase our CBD products.
Our products should be stored in a safe place out of the reach of children.
Products will be delivered to you using our chosen Mail Delivery Service.
Orders will be delivered to you at the address provided by you and entered on to the site checkout during the course of you placing your order.
We shall not be liable for any late delivery of the Products or any loss or damage caused as a result of that delay.
Delivery times may be extended over Bank Holidays or for International deliveries.
You will not be able to cancel an order after it has been submitted; this is because we may have already started to fulfil it.
In the event that the Products contained in your order are damaged or defective, or do not match the description provided by us at the time of your order, you may contact Rio Cabriel and we will advise how to arrange a full refund or replacement.
As a food product we will only accept returns where the ‘no tamper’ wrapping is still intact.
Products can be sent back to Rio Cabriel within 14 days of receipt by you. Under those circumstances, we will provide a full refund of the purchase price together with the cost of the return postage and packing.
In the event that you return any products to us in accordance with these terms and we are able to demonstrate that they were not faulty when received by you, we reserve the right to refuse the offer of a refund or return the products to you and to claim the cost of such return postage from you.
The prices payable for our Products and Services that you order are set out on the Site at the time and point of purchase. If we have under-priced any item on the site by error or mistake, we will not be liable to supply that item to you at the stated price, provided that we notify you of the mistake before your order is accepted.
All prices are expressed inclusive of VAT unless otherwise stated. You can pay by most credit or debit cards.
Your credit or debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.
Authority for payment must be given at the time of order. You will be charged for items at this time.
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price, or offer at the time of the specific promotion.
Your statutory rights are not affected.
These Product Terms are subject to English Judicial and Commercial law.
Disagreements will be solved as quickly and efficiently as possible.
If you are not happy with the way we deal with any disagreement or issue and you want to escalate proceedings, this must be done so within the United Kingdom.
If you have an order query or complaint you may contact us in writing at the address above.